Problem Statement : To create a multilingual chatbot( English & Arabic) for F&B segment. The chatbot will facilitate the user to ask operational details and view the restaurant menu to place orders while conversing with the bot and the admin could access the dashboard to keep a tap of key user actions (Orders, payments and delivery etc).
Chatbot
Solution: We have build a chatbot with the intents, entities, and dialog structures, and then use API of the Watson Developer Cloud to interact with the chatbot. The Chatbot can converses via a web UI using Watson Assistant and Django.The bot is made for a multilingual purpose which supports English & Arabic and is capable enough to handle both languages at a time.
The various tools and AI techniques used for the development of the chatbot were
- Watson AI Assistant
- Watson Machine Learning
- Natural Language Understanding & Language Translator
- Personality Insights & Tone Analyser
Key Front End Features:
- Chatbot that converses via a web UI using Watson Assistant and Django.
- The bot is made for a multilingual purpose which supports English & Arabic and is capable enough to handle both languages at a time.
- The AI bot can understand and respond to the different context and sentiments of conversation.
- Ability to recognise user come back and greet them with a welcome back.
- Store user’s information like address & contact details etc for future reference and many more.
Key Back End Features:
- User Management Module
- Authentication and Role Management
- Restaurant Management Manage Categories
- Manage Menu Items
- Manage Restaurant Details
- Manage Orders
- Order Processing
- Manage Payments( Payment Gateway Integration